AI Receptionist for a Restaurant
A popular restaurant implements AI call agents to automate reservations and customer support, reducing costs by 52% and increasing after-hours booking capture by 30%.
About the Client
Our client is a high-demand restaurant located in a busy tourist area. They offer lunch, dinner, and private event services, serving a wide mix of local and international guests. To continue growing without sacrificing service quality, the restaurant decided to implement AI-powered call agents to automate reservations, handle frequently asked questions, and provide 24/7 support.
Challenges
These were some of the key issues the restaurant was facing:
Inconsistent Reservations & Human Errors
High call volume often led to double bookings and manual reservation mistakes.
High Front-of-House Staffing Costs
A full-time reception team meant constant salary and training expenses.
No After-Hours Booking Options
The restaurant was missing potential customers outside of operating hours.
Lack of Multilingual Support
Limited ability to serve tourists in their native languages hurt the guest experience.
Long Wait Times During Peak Hours
Busy phone lines led to unanswered calls and lost reservations.
Manual Data Entry
Reservation management was slow and error-prone due to manual handling.
Goals
By integrating AI call agents, the restaurant aimed to:
Fully automate the reservation process.
Cut admin and staffing costs.
Offer 24/7 customer service.
Eliminate hold times and improve call response.
Better serve international guests through multilingual support.
Capture more off-hours bookings and reduce no-shows.
Solution
The restaurant partnered with Mondabot to deploy custom-trained AI voice agents tailored to the restaurant industry. These agents were programmed to handle everything from bookings to menu questions.
Automated Table Reservations
AI agents answer calls and manage real-time bookings with no conflicts or errors.
Multilingual Support
They speak English, Spanish, and other key languages for tourist-heavy locations.
24/7 Availability
AI agents handle calls day and night — even when the restaurant is closed.
Voice-to-Text Transcription
Every interaction is transcribed and synced with the reservation system.
Custom Scripts
Agents answer questions about menus, allergens, opening hours, events, and table availability.
Call Handling and Follow-ups
Automatic booking confirmations and reminders are sent via WhatsApp or email, including follow-ups for no-shows.
Results
Within weeks, the implementation delivered measurable improvements:
📉 52% cut in admin and staffing costs thanks to automation.
🚀 65% reduction in call wait times, boosting customer satisfaction.
🕗 30% increase in after-hours bookings due to 24/7 availability.
🌍 Better guest experience for tourists with multilingual support.
🔄 No more double bookings due to real-time syncing.
📈 Fewer no-shows thanks to automated reminders.